Company
We are an ISO 9001-certified language services company that helps clients in 11 countries on 3 continents communicate more effectively in foreign markets by providing content translations that are ready to use, in any format, without delays. Hispano has evolved to offer integrated desktop publishing, transcription, subtitling, dubbing, e-learning, copy and technical writing, and text review services.
Mission
In a world that’s going global, people are more connected than ever before. Distance and time are no longer barriers. Our aim is to close the cultural gap by guaranteeing effective communication with foreign markets. By delivering high-quality translation services, we help businesses to minimize their costs and risks.
Vision
The boundaries of distance, time, and geography are coming down. But what about language? Our aim is to remove this barrier too. We want to deliver on translations that bridge the cultural gap by providing a variety of language-related communication services. Our services are designed to help our clients grow.
Values
HLA Quality Program
HLA is observant of ISO 9001, 17100 and 18841, due to which we establish rigorous control standards in every project to guarantee a high-quality service. We work with native linguists to ensure the highest quality and the best result. The most suitable team of specialized professionals is assigned to each project. The selection is based on the specialty and specific skills set of each professional.
Our production process
We appoint a dedicated Project Manager (PM) who is responsible for establishing working guidelines for the entire professional team involved in each project.
The PM has the tools to address each need that arises. Our goal is to work efficiently, updating and improving processes to meet the time and quality standards our clients expect from us.
All of the processes followed at HLA projects are standardized according to the ISO 9001, 17100 and 18841 standards. It is thanks to these standards that we can provide not only quality in each translation, interpretation, layout and dubbing project but also in security and traceability of the information from and to each client.
Our quality program is based on three pillars for which we have developed proprietary tools: selection, training and monitoring.
HLA Profile
This is our selection platform. A dedicated manager coordinates the multilingual search processes and selection of professional linguists and subject matter experts. As part of the process, each candidate must pass different evaluations according to their specialty in order to be able to join our teams of HLA translators, proofreaders, editors and interpreters. This is key for us to be able to create specialized work teams in the different areas and services we offer.
HLA Uni
This is our internal training system. On this e-learning platform, we include different technical and linguistic trainings that every linguist must pass to meet the required quality standards.
Only after completing the required programs can they start working with us. We provide specific training on translation tools and quality control. Our training tool is constantly updated thanks to the information obtained in our monitoring program.
Additionally, we use this platform to create client-specific training regarding client preferences, special procedures, and more. The key difference between this and a simple debriefing is that with this platform we can monitor the actual understanding of complex sets of instructions or other key content.
HLA Lookout
HLA Lookout is our systematic monitoring and follow-up program for linguists in
HLA. An auditor evaluates project quality and develops an action plan in accordance with our continuous improvement policy. After that, new training opportunities are created, which are then included as part of the regular program at HLA Uni.
Both HLA Uni and HLA Lookout services are free tools for our collaborators. This is one of the main reasons why our linguists want to work regularly and, in some cases, exclusively with us. This is also what allows us to guarantee consistency, quality and availability in all projects.
Quality Policy
Delivering meaningful translations
We are committed to creating the best value for our clients in the cultural communication services we provide. We also make sure we understand and deliver what they expect.
At Hispano, we are all responsible for reaching excellence in a sustainable way, through continuous improvement and by honoring our word. We facilitate inter-cultural communication for our clients through smart solutions, fast responses, error-free products, flexibility, and process innovation. We accomplish this by creating capable and trained multi-disciplinary work teams, always complying with applicable legislation.
Mutual trust creates strong bonds that, in the long run, guarantee a beneficial business relationship for all stakeholders.
Corporate Social Responsibility
Hispano Language Advisory takes pride in reaching out to the community to give something back. This is why we donate time to mentor students and entrepreneurs at different non-profit associations, such as Fundación E+E and Vital Voices.
OUR CEO, Gabriela Lemoine
Gabriela Lemoine is CEO of Hispano Language Advisory, a company she founded in 2006 to provide translation and desktop publishing services. Ms. Lemoine earned a degree in translation, holds an MBA and is ATA-certified. She is the founder and first president of the Argentina Association of Language Companies (AASL), serves as secretary at the Association of Language Companies (ALC) in the US, and as advisory board member at the American Chamber of Commerce - Córdoba, Argentina. She is very active in local and international trade associations. She is a popular presenter on business and technical topics appealing to linguists and company owners, both in her home country and abroad. She also volunteers at several entrepreneurship and empowerment non-profit organizations.
